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Legal Terms That Protect Your Account

When you open an account with us, our legal framework sets out exactly how we handle your data, process your deposits via DANA, OVO, GoPay and QRIS, and…

Account security verified at signupPayment data handled per local standardsWithdrawal verification within 24 hours
jos55 login Legal Terms That Protect Your Account
LEGAL CONTACT CHANNELS

How to Reach Our Legal Team

Team online

Email Support

Send account disputes, data requests or policy questions to [email protected]. We respond within two business days to all verified account queries and data subject access requests.

In-App Legal Centre

Open your account and navigate to Settings > Legal & Disputes to view your full terms, download past transactions, and file a withdrawal or payment complaint with timestamp and payment method reference.

Live Chat — Weekdays 08:00–20:00 WIB

Jump into the lobby chat window and select 'Legal Question' to speak with our compliance officer. Available Monday to Friday for account-level disputes, closure requests and terms clarification.

SECURITY AND DATA HANDLING

How We Safeguard Your Legal Rights

Data Encryption & Storage

All account credentials and payment details are encrypted with SHA-256 on storage and TLS 1.3 in transit. Your personal information is segregated from game data and stored in compliance with Indonesia data-protection standards.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can disable non-essential cookies in account Settings without losing access. No third-party ad networks track your account across external sites.

Account Closure & Data Deletion

Request permanent closure through Settings > Account > Close Account. We delete gameplay logs within 60 days but retain transaction records for seven years as required by payment regulation. Deposit and withdrawal history remains available for your records.

Payment Verification Process

Every withdrawal request is checked against your deposit payment method within 24 hours. If you withdraw to a different bank account than your deposit source, we verify ownership before processing. This protects against fraud and unauthorised transfers.

Dispute Resolution & Appeals

Disagreements about deposits, withdrawals or account access are handled through our three-step review: initial support response, escalation to management, then independent audit if needed. Most disputes resolve within 14 days.

Contact for Rights Changes

To request changes to your marketing consent, data sharing preferences or payment method restrictions, email [email protected] or visit Settings > Privacy & Consent. Changes take effect within 48 hours.

Legal Questions Visitors Ask

When you close your account, gameplay logs are deleted within 60 days. Transaction records—deposit and withdrawal history—stay on file for seven years for payment regulation. You can request a full data export within 30 days of closure. Your personal details are removed from marketing systems immediately.

Card and bank details used for deposits are not stored after withdrawal verification completes. Payment references (last four digits, date, amount) are kept for seven years per Indonesian payment-gateway rules. You can request deletion of these references by emailing [email protected] with your account ID.

Yes. Open Settings > Legal & Disputes and click 'Download Transaction History'. You'll receive a PDF of all deposits, withdrawals and account activity. Export requests are processed within 24 hours. DANA, OVO, GoPay and QRIS transactions are itemised separately.

File a dispute within 90 days of the transaction through Settings > Account > Report Issue, or email [email protected] with your withdrawal reference. We investigate within 14 days and respond with findings. If we find an error, funds are restored to your original payment method immediately.

We share payment data only with our processor to complete your deposit or withdrawal—no gaming history is shared. We do not sell personal information. Marketing consent is separate from account terms; you control it in Settings > Privacy & Consent. Law-enforcement requests are handled per local legal procedure.

Navigate to Settings > Account Safety and select 'Temporary Pause'. Your account is frozen for 24 hours to 30 days—no deposits, withdrawals or logins allowed. This is separate from permanent closure. You can lift the pause by re-entering your password after the period ends, or contact support to extend it.

Every withdrawal is checked against your deposit source within 24 hours. If you withdraw to a different DANA, OVO, GoPay, QRIS or bank account than your deposit method, we verify ownership via a micro-deposit or ID match before releasing funds. This prevents fraud and ensures money reaches only you.